We want you to be happy with your walkthrough. If something is wrong, email Business@foyerusa.com and we will make it right.
Before we start
If you cancel before we begin work on your video, we refund 100% of what you paid.
After we start, before delivery
If you cancel after we have started but before we deliver, we refund what you paid minus any third-party costs we have already incurred for your project, such as AI generation credits or licensed music. We will tell you the amount before we process it.
After delivery
- Corrections first. If the video is inaccurate or does not match what we agreed, tell us within 7 days of delivery and we will fix it at no cost.
- Refund if we can't fix it. If we cannot fix an agreed problem after two rounds of corrections, you can choose a full refund. You then agree not to use the video.
- No refund for change of mind. We do not refund a video that matches the order because you no longer need it or prefer a different style. We are happy to quote changes.
Rush delivery
If we miss a rush deadline we agreed to in writing, we refund the rush fee.
Online orders
Orders placed on our order page follow this same policy. If we cannot make your video, for example because the photos are not usable and better ones are not available, we refund 100% of what you paid.
How refunds are paid
Refunds go back through the same payment method you used, within 10 business days of approval.
Your legal rights
This policy does not limit any rights you have under consumer protection law.